Category

1st Violation

2nd Violation

3rd Violation

4th Violation

Severe Violation 

Table of Restriction Criteria for Inappropriate Website Posts

Post/Comment Deleted

- Restriction on Posting (1 Day)

Post/Comment Deleted

- Restriction on Posting (3 Days)

Post/Comment Deleted

- Restriction on Posting (7 Days)

Post/Comment Deleted

- Permanent Restriction on Website Posting Privileges 

- Permanent Restriction on Website Posting Privileges

- Permanent Restriction for Game Services

“Inappropriate Posts” may mean or refer to an act in any of the following subparagraphs. 

(1) Act of posting any of the following: 

• Posts that infringe on the rights (copyright, patent, etc.) of the Company or third parties

• Posts that harm the reputation of the Company or third parties

• Posts that contain personal information (personal identification information, location, contact, email, etc.)

• Posts that cause sexual degradation, disgust, discomfort or similar to others

• Posts that are intended to defame or harass others (including personal attack and rumors)

• Post with the intent of commercialization/profit (prize giveaway, product advertisement, website/game promotion)

• Posts that contain malicious code or induce system failure 

• Posts that have a strong ideological/religious tone 

• Posts that announce or promote unauthorized programs, private servers, and similar  

• Posts that maliciously disseminate false information regarding a particular individual and/or company  

• Posts that cause confusion or direct/indirect harm to the Company or others by disseminating unconfirmed information

• Posts that degrade or discriminate against a race, gender, or a particular region. 

• Post that promotes or slanders a particular religion or ideology 

• Posts that are related to real money trading or item trading

• Posts that are related to the act of sharing, renting, or trading account information with others

• Posts that impersonate others, including GMs, bulletin board/forum operators/admins, or Company employees

• Posts that incite violence, wrongdoing and/or gambling

• Posts that are related to acts violating the Terms

• Posts that are unrelated to the nature of the bulletin board/forum or detrimental to the community

• Posts that are prohibited by other Terms, the policy of each bulletin board/forum, and any relevant laws/regulations

(2) An act of interfering with the operation of the forum/bulletin board by making a large number of posts in a short time or repeatedly posting the same content

• If an inappropriate post is identified, the Company shall restrict the post registrant in accordance with this provision, and the post will be deleted/moved, or made unviewable by the person who wrote the post as well as any commentators.

※ In the event there is significant enough cause, such as but not limited to causing severe damages to the Company/other Members, or violation to the relevant laws/regulations, the Company reserves the right to dispense with the scale of penalty on posting restrictions and permanently restrict the erring member on the website service and/or on Black Desert game service immediately.

Violation

Details

1st Violation

2nd Violation

3rd Violation

Retrieval/ Additional Penalty

Account Hijacking

"Account Hijacking" refers to the following: 

(1) An act of causing harm to the account data etc. (family, character, item, pearl, loyalties, etc.) through unauthorized access to another member's account

(2) An act of using another person’s personal information to use the service

※ In the event of Account hijacking, verification and investigation is only possible for harm related to the Black Desert account

Permanent Restriction

Payment Theft and Failure to Pay

“Payment Theft” and “Failure to Pay” refers to the following:

(1) An act of making payments for service use, etc. through unauthorized access to another person's payment method

(2) An act of not paying for services within a timely manner

Permanent Restriction

Violation of Law

“Violation of Law” refers to the following:

(1) An act of violating (contrary to) the governing law

(2) An act of violating (contrary to) the law that is identified by an outside agency (organization)

Permanent Restriction

Identity Theft

"Identity Theft" refers to the following: 

(1) An act of using another person’s personal information to create an account

(2) An act of using another person’s personal information to use the services

Permanent Restriction

Account Trade

"Account Trade" refers to the following:

(1) An act of trading an account or a character in an account in relation to the matters that fall into the “Real Money Trade” category

e.g.) The act of buying or selling a Black Desert account in exchange for real money.

(2) An act of exchanging an account or a character in an account with another person's account or a character in another person's account

(3) An act of communication between a seller and buyer with the intent of trading accounts is identified by the records 

(4) An act of helping, promoting, or attempting the acts of (1) - (2)

※ The Company shall not be liable for any damages that may occur as a result of Account Trade.

※ Regardless of whether the account has been sold and purchased, in the event an act of using another person’s account information to use the services is identified, the account shall be restricted in accordance with the restriction criteria of “Identity Theft”. 

Restriction (365 days)

Restriction (10 years)

Real Money Trade

“Real Money Trade” refers to the following:

(1) An act of trading items, in-game goods, etc. with money or real goods/services

e.g.) An act of trading game money with real money

(2) An act of trading items, in-game goods, etc. with the items of another game 

(3) An act of trading paid content with real money/goods

(4) An act of trading paid content with items (including items from other games)

(5)  An act of making another person raise a character in exchange for money or real goods/services

(6) An act of manipulating market prices by repeatedly trading certain items to transfer in-game goods in exchange for money or real goods/services

(7) An act of communication between a seller and buyer where the intent of real money trade is verified by the records 

(8) An act of helping, promoting, or attempting the acts of (1) - (6)

※ The Company shall not be liable for any damages that may occur as a result of Real Money Trade.

※ The Company reserves the right to delete all items derived or related to real money trade, including goods, and in-game data

Restriction (30 Days)

Restriction (365 Days)

Restriction (10 Years)

Trading Between Accounts

“Trading Between Accounts” refers to the following:

(1)  Any act of moving silver, in-game goods, etc. between specific accounts through the repeated abnormal use of the market

e.g.) An act of making multiple crafted items to repeatedly trade between specific accounts for the purpose of moving silver, in-game goods, etc.

e.g.) An act of repeatedly trading items that are more expensive on the market than from NPC vendors between specific accounts to move silver, in-game goods, etc.

e.g.)  An act of repeatedly trading rarely-traded items with high enhancement levels between specific accounts to move silver, in-game goods, etc.

e.g.) An act of repeatedly selling/purchasing certain items on the market between specific accounts to move silver, in-game goods, etc.

e.g.) An act of intentionally raising the sale price of items and repeatedly trading the items between specific accounts to move silver, in-game goods, etc.

(2) An act of abnormally moving silver, in-game goods, etc. between specific accounts through the abnormal use of standard game systems other than the market

e.g.) An act of moving silver, in-game goods, etc. between specific accounts through the use of normal game systems, such as the Horse Market, Guild Fund, etc.

※ Due to the game characteristics of Black Desert, the trading of in-game items and goods (excluding some consumables) between specific accounts is strictly prohibited, as the act directly threatens the game economy.

Restriction (365 Days)

Restriction (10 Years)

 O

Market Abusing

“Market Abusing” refers to the following:

(1) An act of harming other members by manipulating the market price of an in-game items

e.g.) An act of repeatedly trading at the highest/lowest price in order to manipulate the market price of a specific item

e.g.) An act of intentionally making purchases and/or sales repeatedly in order to manipulate the market price of a specific item

(2) An act of spreading false information to manipulate the market price of a specific item

(3) An act of abnormally making a large number of trades for a certain item through the market

(4) An act of promoting or helping the acts of (1), (2)

Restriction (365 Days)

Restriction (10 Years)

 O

Attempting Trading Between Accounts and/or Market Abusing

“Attempting Trade Between Accounts and/or Market Abusing” refers to the following:

(1) An act of assisting, spreading, or promoting any of the acts in the Trading Between Accounts category

(2) An act of assisting, spreading, or promoting any of the acts in the Market Abusing category

※ If an act of “Attempting Trading Between Accounts and/or Market Abusing” is continuously done in a repeated manner for profit, the Company may impose “Permanent Restriction” for the first violation.

※ If a member chats about “Attempting Trading Between Accounts and/or Market Abusing”, the Company may impose Chat Block without prior warning.

Restriction (365 days)

Restriction (10 Years)

 O

Speculative Behavior (Gambling)

“Speculative Behavior (Gambling)” refers to the following:

(1) An act of causing harm to other participants and causing benefits to a certain person in his or her assets and property through an accidental result from betting an item, etc.

(2) An act of helping or promoting the progress of (1) above. 

Restriction (30 days)

Restriction (365 days)

Restriction (10 Years)

O

Fraud

“Fraud” refers to the following:

(1) An act of gaining unfair advantages in the game by cheating other members.

e.g.) An act of taking unfair advantages by impersonating an acquaintance of the victims such as guild members, etc.

e.g.) An act of manipulating market prices and gaining profits by repeatedly distributing false patch information

e.g.)  An act of receiving paid content and items from other members after deceiving them that you would give them an item

Restriction (10 Years)

O

Fraud Attempt and/or Impersonation

“Fraud Attempt and/or Impersonation”  refers to the following: 

(1) An act of attempting any act in the “Fraud” category or attempting to gain an unfair advantage through an act of fraud

(2) An act of impersonating a GM, company employee, or a related individual

(3) An act of impersonating an individual to cause disadvantage or offense to the impersonated individual

※ In the event of "Fraud Attempt" by impersonating a GM or the company employee, the Company may immediately impose the penalty of "Permanent Restriction".

Restriction (15 Days)

Restriction (90 Days)

Restriction (10 Years)

Bug Abuse

“Bug Abuse” refers to the following:

(1) An act of gaining advantages or causing damage to other members by abusing game errors or service errors

e.g.) An act of gaining profit by repeatedly purchasing and selling items with sales price that are much higher than the purchase price

e.g.) An act of duplicating an item by abusing a game error

(2) An act of impacting the game balance or game system by abusing game errors or service errors

e.g.) An act of using program errors to shut down a server.

Restriction (10 Years)

O

Bug Abuse

(Minor)

“Bug Abuse (minor)" refers to the following:

(1) An act of gaining a minor advantage by abusing game errors or service errors

(2) An act of causing minor damages to other members by abusing game errors or service errors

e.g.) An act of attacking other members from unreachable locations by abusing topographical errors

※ “Bug Abuse (minor)” may be treated as “Bug Abuse” if the act of “Bug Abuse (minor)” is done in a repeated manner, targeted several members, or is deemed to have caused severe impact on the game balance or system, and depending on the severity of the issue, the Company may immediately impose "Permanent Restriction". (e.g.: Possible to impose “Permanent Restriction” on the 1st violation)

Warning

Restriction (7 Days)

Restriction (30 Days)

O

Monster AI Abuse

"Monster AI Abuse" refers to the following:

(1) An act of continuously defeating monsters from specific coordinates where opponents cannot attack the member by abusing “Monster AI”

e.g.) An act of continuously defeating monsters from locations where monsters cannot reach and attack the member.

(2) An act of gaining experience points or items, etc. in relation to the (1) above

e.g.) An act of defeating monsters by abusing monster AI and afterwards acquiring the items using a character of a different account

Warning

Restriction (7 Days)

Restriction (30 Days)

O 

Abusing

  "Abusing" refers to the following:

(1) An act of gaining advantages by avoiding limitations on the game system design through an abnormal way

e.g.) An act of intentionally manipulating the win or loss between opposing groups during RvR/PvP to channel profits to one group

(2) An act of abusing the Operational Policy by avoiding limitations in the game system design to gain advantages

(3) An act of using in-game systems differently from their intended functions to harm others or abnormally gain advantages

(4) An act of promoting or helping the acts of (1) - (3)

Restriction (7 Days)

Restriction (30 Days)

Restriction (10 Years)

O

Disrupting Gameplay

"Disrupting Gameplay" refers to the following:

(1) An act of disrupting the normal gameplay of a specific member or several members by maliciously using the game/operating system

e.g.) An act of disrupting the progression of other members doing an important scenario quest by blocking a path of a certain area.

Warning

Restriction (7 Days)

Restriction (30 days)

Disrupting Game Operation

"Disrupting Game Operation" refers to the following:

(1) An act of disrupting another member’s normal usage of the game by abusing GM service or Customer Support

e.g.) An act of falsely reporting a normal member as an unauthorized program user or a bug user

e.g.) An act of falsely reporting harm from account hijacking, fraud, inappropriate language, etc.

(2) An act of disrupting the normal game operations of the Company by abusing the GM service or Customer Support

e.g.) An act of making the same inquiries or reports repeatedly to disrupt the normal operations

e.g.) An act of making such inappropriate language, slandering, or provoking sexual humiliation to disrupt the operation of Customer Support

(3) An act of insulting and/or threatening the GM by using inappropriate language and other similar acts

(4) An act of spreading information that has not officially announced and disrupt the operation of the game.

e.g.)  An act of spreading information that was gained by manipulating the client

e.g) An act of spreading inaccurate information from websites other than the official website

(5) An act of disrupting game operations by disrupting/interfering a game-related competition, event, etc.

※ The Company may impose restrictions on the use of GM service or Customer Support in the event the acts of disrupting the Company's operation are deemed to be severe

Warning

Restriction (7 Days)

Restriction (30 days)

Spreading False Information

"Spreading False Information" refers to the following:

(1) An act of spreading unconfirmed information (such as an occurrence of a bug, etc.) that causes confusion or direct/indirect harm to other members

Warning

Restriction (30 Days)

Restriction (10 Years)

Data Manipulation and Extraction

"Data Manipulation and Extraction" refers to the following:

(1) An act of manipulating the flow of data between a user’s device and a company server while the member utilizes the game and services  

(2) An act of extracting information that has not been disclosed by the Company

(3) An act of developing, sharing, distributing, and/or using data manipulation and extraction methods

Permanent Restriction

Attack on Game and Service Servers

"Attacks on Game and Service Servers" refers to the following:

(1) An act of attacking the Company’s game and service servers and an act of developing, sharing, distributing, abusing such methods

※ If any of above acts are identified, the Company may not only impose permanent restrictions, but also request an investigation by the authorities concerned and judicial authorities

Permanent Restriction

Client Manipulation, Use of Unauthorized Programs and Macros

“Client Manipulation, Use of Unauthorized Programs and Macros” refers to the following:

(1) An act of manipulating the client provided by the Company 

(2) An act of using the computer programs macros, devices, or equipment (hereinafter referred to as "unauthorized programs") that disables the technological protection of the service or disrupts the normal operation of the service

e.g) An act of using programs or devices that enable members to perform any actions that require a member's direct input without the member’s input

e.g.) An act of using the programs or devices that enable a simple operation of actions which requires the member’s input through multiple steps by omitting some of the steps.

e.g.) An act of using programs or devices that enable actions that a normal member is not allowed to perform due to limitations placed by the game system and/or game client program

e.g.) An act of using programs or macros that allow a member to view or change the contents of the client and/or server program.

e.g.) An act of using programs or devices that enables a member to access multiple accounts simultaneously on a single Console

(3)  An act where repeated actions similar to the patterns of an unauthorized program user is identified in the game data

e.g.) A pattern identified in the game data which is deemed to have been difficult for the member to have actually done the repetitive tasks requiring direct input

(4) An act of using unauthorized programs that was not authorized by other companies

※ If an account uses an "unauthorized program" while using multiple accounts at the same time on a single PC, the "Use of Unauthorized Programs " will be applied to all accounts accessed at that time.

Permanent Restriction

Producing Unauthorized Programs, Macros, etc.

"Producing Unauthorized Programs, Macros, etc." refers to the following:

(1) An act of producing or distributing the programs, macros, devices, or equipment that enables each case of the "Use of Unauthorized Programs, Macros, etc." category.

(2) An act of changing or re-making a client or server program

Permanent Restriction

 O

Gaining Unfair Advantages

“Gaining Unfair Advantages” refers to the following:

(1) An act of gaining unfair advantages by being in the same party or guild during the same time as someone who is violating the Black Desert Operational Policy

e.g.) An act of gaining unfair advantages by being in the same party or guild as an account using unauthorized programs

※ An act of gaining unfair advantages harms other members even if the Operational Policy was not directly violated by the individual, the items unfairly gained will be retrieved as well as 3 times the value of the items in silver.

 O

Bot (Farm/Cluster) 

“Bot (Farm/Cluster)” refers to the following:

(1) An act of using the game with multiple accounts or through a systematic and collective manner for the purpose of profit

e.g.) An act of unfairly gaining items or transferring items/exchanging for real money through "Use of unauthorized programs and macros" or "Speculative Behavior (Gambling)" using multiple accounts    

Permanent Restriction

Non-compliance or Unresponsive to Investigation of Unauthorized Program/Macro Use

“Non-compliance or Unresponsive to Inspection of Unauthorized Program/Macro Use” refers to the following:

(1) An act of stopping, showing abnormal movement, not answering questions, answering the question incorrectly, or similar when actions of abnormal records are identified on a character and is deemed as needing investigation 

(2) An act of leaving the current location, escaping, changing servers, entering another location (Red Battlefield, Battle Arena, etc.), exiting the game, closing the chat window, not opening the whisper chat window, not visible in the game, or claiming to not be able to read the messages sent by the GM 

(3) An act of answering questions from the GM with meaningless words, repetition of letters, or irrelevant answers during questioning and/or investigation 

(4) An act of using inappropriate language, offensive terms, threats, swearing at the GM during questioning and/or an investigation

※ Investigations into the use of unauthorized programs and macros may result in sudden chat messages and/or other ways of requesting responses.   

※ In the event any of the acts above are identified more than once, the member shall be logically deemed as using unauthorized programs not permitted by the Company and be considered as “Unauthorized Program/Macro Use”, 

※ The same penalties will be applied even if another individual is playing instead of the member.

Warning

Permanent Restriction

Attempting or Suspicion of Unauthorized Program/Macro Use

“Attempting or Suspicion of Unauthorized Program/Macro Use” refers to the following: 

   (1) An act of attempting to use computer programs, devices, or equipment that are not provided or authorized by the Company with the intention of disrupting the normal operation of the game

   (2) An act of repeating certain actions which can be suspected as unauthorized program/macro use

   e.g.) Character continues to jump in front of the town storage. 

   ※ In the case of Attempting or Suspicion of Unauthorized Program/Macro Use, an “Investigation of Unauthorized Program/Macro Use” may take place. 

Warning

(Disconnected from Game)

Restriction

(7 Days)

Restriction

(30 Days)

Chat Abuse

"Chat Abuse" refers to the following:

(1) An act of disrupting use of chat for several members by entering the same content repeatedly or entering an excessive amount of content in the chat window

※ In the event of “Chat Abuse”, the Company may impose a chat block without prior notice. 

※ Depending on the severity of the Chat Abuse, the Company may impose a Chat Block with a minimum of 60 minutes to a maximum of 1 day.

Chat Block

(60 minutes)

Restriction

(1 Day) 

Restrictions

(7 Days)

Commercial Promotion and Advertisement

"Commercial Promotion and Advertisement" refers to the following:

(1) An act of promoting and/or advertising content that is not related to the game or to the Company through the in-game chat, forum, etc. 

e.g.) An act of promoting and advertising content that is unrelated to the game through the in-game chat, etc. 

e.g) An act of promoting and advertising commercial/private servers etc. that are not related to the game but are for profit-making purposes

e.g.) Other acts of promoting and advertising anything that can be considered contrary to the Company's intention

※ In the event of “Commercial Promotion and Advertisement”, the Company may impose a chat block without prior notice. 

(2)  An act of promoting and/or advertising a program that may impact any content provided by the Company without the approval of the Company

Restriction (15 Days)

Restriction (30 Days)

Restriction (10 Years)

Use of Inappropriate Names

"Use of Inappropriate Names" refers to the following:

(1) An act of using a name to impersonate a GM or an employee of the Company

(2) An act of using a name that includes swear words and/or foul language

(3) An act of using a name that causes disgust or sexual humiliation to other members

(4) An act of using a name that ridicules, degrades, or condemns a specific country, nationality, region, politics, prominent figures, gender, religion, race, disability, etc.

(5) An act of using a name that is contrary to social norms

(6) An act of using a name that is suggestive or obscene

(7) An act of using a name that is intended to infringe or damage the rights of third parties, including honor, portrait rights, and personal information

(8) An act of using a name that is determined is for the purpose of real money/goods trading of an account and/or item

(9) An act of using a name that may be confusing to other members by being difficult to identify, such as similar characters

(10) An act of using a name that advertises/promotes a specific subject

(11) An act of using a name that is prohibited by the naming policy with changed spelling or other characters

(12) An act of using only the initial character/consonant and/or changing the order of characters (such as replacing the front and end of the name) from any of the acts of (1)~(11)

※ The “Use of Inappropriate Names” applies to nicknames, Family names, Character names, Guild names, Mount names, etc. that are used within the Black Desert website and in-game  

※ The Company may impose the restrictions set forth in the "Use of Inappropriate Language" category if a member repeatedly violates the "Use of Inappropriate Names" category with the intention of offending other members.

※ Once a name has been temporarily changed, the Company will not take any separate/particular measures regarding this name.

※ All names that are currently in the game or will be added with upcoming updates are subject to change due to developmental concerns and other requirements.

Warning

(Name Changed)

Restriction

(7 Days, Name Changed)

Restriction

(15 Days, Name Changed)

Use of Inappropriate UCC

"Use of Inappropriate UCC" refers to the following:

(1) A UCC with content that slanders, ridicules, or degrades specific nationality, ethnicity, region, religion, race, gender, disability, etc.

(2) A UCC with contents that is offensive or degrading to the other parties

(3) A UCC that Infringes the copyright or portrait rights of the Company

(4) A UCC with content that goes against social-norms

(5) A UCC with content that is prohibited by other Terms

(6) Details that are not appropriate for each published content

※ Inappropriate UCC covers all uploads within the game, including Guild Emblems, Beauty Album, Photo Gallery, Find Party, and etc.  

※ If inappropriate UCC is identified, the Company may disconnect your character without prior warning in order to delete the UCC/

Warning

(UCC Deleted)

Restriction

(7 Days)

Restriction

(15 Days)

Use of Inappropriate Language

"Use of Inappropriate Language" refers to the following:

(1) An act of using swear words and/or foul language.

(2) An act of making expressions or behavior that causes sexual humiliation, such as the use of dirty words or sexual portrayals

(3) An act of slandering, ridiculing, or degrading a specific region, religion, race, disability, etc.

(4) An act of making expressions or behavior that may cause fear to other people or may be deemed as a threat to real life

(5) An act of making expression or communication that is prohibited in other Terms/Policies with the purpose of causing offense and/or disgust to other people

(6) An act of including your/others’ information (personal information, location, contact information, email, etc.) in chat

※ Chat that includes inappropriate language may result in chat blocks without any prior notice.

Chat Block

(60 minutes)

Restriction

(7 Days)

Restriction

(30 Days)

Category

Details and Specifics

Recovery Support

Notes

Character

Characters that were not deleted by the member

O

Mount

Mounts (Donkeys, Horses, Elephants, Camels, Wagons, Ships, Guild Mounts, etc.)

O

● Recovery is possible for mounts sold to NPCs or Imperial Horse Delivery

● All items and silver obtained from selling the mount will be withdrawn  

● Mounts lost from breeding, exchanging, or being sold on Horse Market and purchased normally by other users cannot be recovered

● he status of recovered mounts may differ from before the account was compromised

Items

Items that were exchanged/sold/purchased/spent/other strange activities not done by the member

O

● The amount and state of recovered items may differ

Enhancement attempts not done by the member

X

● The status of recovered items may differ

Items that were registered on the Marketplace/Central Market (not by the member) 

X

● Cannot be recovered if the item was purchased through normal means on the Marketplace/Central Market by another member

Acoin, Pearl Shop

Acoin, Loyalties, Pearls not spent by the member

O

● Recovered after retrieving purchased items

● Items with limited time use will have the remainder of the time removed before recovery

Pearl Shop gifts not sent by the member

O

● Members that received gifts may be restricted from the game depending on the results of the investigation

● Gifted items will be retrieved. Items that have expiration dates will have the remainder of their times removed and all benefits gained from the effects will be retrieved

● Items involved in Real Money Trade cannot be recovered

● Gifts items from compromised accounts can be retrieved or adjusted at any given time regardless of the gift intentions